APP
Sarah left 2★ at 8:12pm. Reply's written.
He writes, you send
Drafted in your voice, naming the real problem. Nothing goes out without your yes.
Premo, your AI business sidekick
More feedback.
And someone
reading it all.
Feedback is how a business gets better. Premo does the rest.
No app. No contract.
What feedback does for a business
Said nothingHear what nobody tells you.
Unhappy customers rarely complain. They just leave.
3 out of 5 stars.Waited 25 minutes.Fix it while it’s still small.
A word today beats one star tomorrow.
4 ×the waitSee what keeps coming up.
One comment is a moan. Four is a job to do.
Sam9.4/10Know who’s brilliant.
Praise lands on the person who earned it.
Replied the same dayWin them back.
A reply the same day changes the story.
5 out of 5 stars.Best flat white in town.Happy customers say so.
premoloop
Join the waiting listWhat Premo is built to do
3 times
more feedback. You never chased a single one.
One tap at the door. Premo reads what comes back, drafts the reply and tells you on Monday. The happy ones still go to Google.
- to leave one
- 30s
- read and tagged
- 100%
- a week from you
- 4min
- Danny’s score this weekcrewD 9.4S 9.1M 8.6T 7.8
- 9.4/10
The card
One tap
completes the loop.
Meet Premo
Premoloop reads it all.
You get the summary.
42 responses in. One line out.
Every number is counted from your clients' responses.
This week’s brief
42 RESPONSES · WK 34
Satisfaction held at 4.6. The Thursday crew slipped 0.8, and three people said the same thing: dust upstairs.
- Early week
- Thursday
- Weekend
- Why did Thursday drop?
- Dust upstairs, three times. Same crew, same day of the week.See the quotes
- Draft a note to them.
You get the feedback.
Premo tells you
what they mean.
Read overnight, replies drafted, teams scored. Monday: one message, one thing to fix.
Never sends without your yes.
Premoloop Places
Every branch, one view.
See which one needs you.
Each site scored on its own feedback. Cafés, shops, clinics: one invoice for every branch.
Salford’s down to 6.2. Four people mention the wait.
All of it read, one thing to do
Premo does the reading.
You get the one thing to fix.
- 01 · EVERY ANSWER
- 02 · TAGGED BY PROBLEM
- 03 · TEAM BY TEAM
- 04 · Your Monday update · two minutes to read
The difference
A review tool collects.
Premo acts.
Others give you a dashboard. Premo tells you what to do about it.
The usual tool
Sends a request. Then it's on you.
premoloop
Asks everyone at the door, and chases who forgot.
Getting started
Running by lunchtime.
No IT. Nothing for your customer to install.
- Print the QR todayon the invoicethenCards by postposted first class1
Start with the QR
Print it today and you are collecting by this afternoon. Your cards follow by post.
- 2
Point it at Google
One sign-in. Add the integration of your choice.
- 3
Tap it with the next customer
First rating lands and Premo starts reading.
Your side of it
See who’s carrying
and who needs support.
Every rating lands against whoever did the job. A slip shows up as a name and a week, not just a number that moved.
DADanny2 vans · day team31 jobs4.9
MAMarek1 van · installs24 jobs4.7
PRPriyaoffice · scheduling—4.8
THThursday crew2 vans · clean-ups19 jobs4.1
Thursday’s down a point. Both dust complaints were theirs.
96
on Google
14
this week
6
drafted, waiting
★★★★★“Turned up early, left it spotless.”DANNY
★★★★★“Dust all over the hallway.”3RD TIME
★★★★★“Good work, arrived late though.”THURSDAY
All read and tagged. Six replies ready.
SWSarah Whitmore4 jobs · £6,400 · last: ThursdayCAME BACK
JBJ. Bramley Lettings11 jobs · £18,200 · last: 2 weeksREGULAR
MDM. Doyle2 jobs · £1,150 · last: 3 monthsGONE QUIET
Doyle left 2★ in May, nothing since. Worth a call.
RATING NOW
4.8+0.3
Six months, nothing chased.
PREMO, THIS WEEK
- Drafted 6 repliesREADY
- Flagged Thursday crew−0.8
- Noticed Doyle gone quiet3 MO
- Sent your Monday update7:04
Why he feels like a hire
Four things that make Premo a hire
APP
Asked all 14 customers this week. Nine opened the Google link.
Everyone gets asked
Card at the door, QR on the invoice, text after sign-off. No chasing.
APP
Read it all overnight. Ready by 7:04.
He works while you sleep
Read, sorted and scored before your coffee. One thing to decide.
APP
Danny's at 4.9. Thursday crew slipped to 4.1.
He knows who did the job
He knows who did which job, so a complaint has a name on it.
What he will and won’t do
He writes.
You send.
Premo drafts, tracks and advises. He never sends, and he never filters a review.
Your first week
Cards in the post on Monday.
Your first Monday update the next.
- DAY 1
You print the QR
One sheet, on the counter, the invoice or the van. Cards follow by post.
- DAY 2
You connect Google
One sign-in. Premo sees every new review from then on.
- DAY 3
Someone rates you
Everyone who rates gets the same Google link.
- DAY 7
Monday, 7:04am
Premo has read them all and drafted the replies.
Works with
Plugs into what
you already use.
Connect an account once. That's the whole setup.
- Google Business: Reviews
- WhatsApp: Messages
- monday.com: Boards
- Jobber: Jobs
- QuickBooks: Accounts
FAQ
The things people ask before they order cards.
A QR sticker sheet you print yourself to start with. Your cards follow by post, with your business name on them.
No. Holding the card near their phone opens a web page, same as a contactless payment prompt. Older phones use the QR on the back.
Yes. Every rating ties to whoever did that job, so you get a score per person and per team. A drop shows up early, while it is still a training conversation rather than a complaint.
Yes. Each branch gets its own score, side by side. Fifty cards or more? Plus prices it for you.
No, and we won't. Everyone gets the Google link. Premo just makes sure you see the complaint and have a reply ready before it sits there unanswered.
Only when you tap send. Premo drafts, you approve. He never messages a customer on his own and never texts anyone twice about one visit.
Stop. There's no contract and nothing to cancel, and you keep the cards.