Getting started
Getting started with Premo
What to do on day one, and what happens after the first tap.
Premo turns a job you have finished into a review your next customer reads. A card, a tap, a rating. That is the whole of it.
What you need before you start
You need a Google Business Profile, because that is where reviews land, and somebody who can sign in to it. You do not need a website, an app, or anything installed on a customer's phone.
Your first week
Order your cards on the day you subscribe. They post first class and take about three days. While you wait, print the QR sheet from your dashboard and use that instead — it works exactly the same way.
Add the people who work for you before the first card goes out. That is what turns a score into "Danny is at 4.9" rather than one number for the whole firm.
After the first tap
The first rating switches Premo on. From then the dashboard has something to show you: how the week went, which jobs got a response, and who is doing well.
If nothing has arrived after a few jobs, the card is usually being tapped against a phone with NFC turned off. The QR code on the back of the card always works and needs nothing turned on.